Privacy Policy


Protecting Your Privacy

Protecting the privacy and security of our customers and site visitors is of utmost importance to CHARLES & KEITH. We appreciate and understand how important privacy is to you

RENEW HOPE respects the privacy of children. RENEW HOPE will never knowingly request or use personal information from minors.

If we become aware that we have collected personal data from a user of the site who is under the age of 18, we will remove that minor's personal data from our files.

Through the access and use of the Site, you have represented and warranted that you are 18 years of age or over.

If you are under 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

How We Use Your Information

1.1 Your name and contact details.To deliver your purchases and send you service messages (without it, we cannot perform our contract with you).
These details are also important for fraud prevention and detection, to show you adverts on our latest products and deals, and find out what you like.
With your permission, we may use these details to send you information about our new products and services.

1.2 Your date of birth information.To detect and prevent fraud against either you or RENEW HOPE

1.3 Your responses to surveys, competitions and promotions. To help us run surveys, competitions or promotions which help us better understand your interests.

Sharing Your Information

2.1 We do not sell your personal data to any third party.

2.2 However, as a key part of providing our services to you, we do share your data with the following categories of companies:

Companies involved in getting your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

Companies approved by you, such as social media sites (if you choose to link your account to us)

2.3 It is your responsibility to maintain the secrecy of your user ID and login password.

Your Rights

- The right to be informed about how your personal information is being used

- The right to access the personal information we hold about you

- The right to request deletion of your data, or to stop processing it or collecting it, in certain circumstances

- The right to complain to your data protection regulator — in Singapore, the Personal Data Protection Commission